Says 296 – SSDD

Well a lot of things have happened and a lot of things haven’t changed. The day after had the vehicle repaired, I took it to Midas Muffler to get an e-test. It failed on four accounts. They told me to take it for a 50km + run and come back, as the vehicle and computer need to run to re-set the computer modules. I did and took it back and there were still two modules that weren’t active. Then told me to drive it for a week or so and then come back. I went to the Hyundai dealer and told them what was happening. I went home and fired off a complaint to Hyundai Canada, telling them what I thought of their dealer service.

During the next week, I noticed a peculiar issue in that my Tachometer would register 1000 rpm and then flip up to 3,000 rpm and then wave in-between the two points. Meanwhile, the engine was revving at a constant rate and the speed was unchanged, so I figure this was one of the “adjustments” that the computer was making. It only lasted a minute or so and then acted normal.  A few days later, I took it in to Midas Muffler and the two modules were still not working. They told me that they can pass an eTest with one module not working, but not two. I went back to the Hyundai dealer and let them know the status and that I wasn’t happy.

So today, Sept 15, I took the Santa Fe in to Midas and they tested it and they had trouble getting the diagnostic port to connect (same issue that I had a few weeks ago) and when they did, the two modules were still not working. They suggested I take it to the Kia dealer and get them to do a tail pipe check for the emissions test. I did, and the mechanic at Kia couldn’t connect to the diagnostic port and so he couldn’t do the test.

FRUSTRATED!. I went back to the Woodstock Hyundai and told them the story and showed them the paper work and demanded that they FIX my vehicle. The service advisor spoke to the manager and I’m taking the vehicle in on Tuesday, Sept 19. What ticks me off is that there are no engine lights on and the vehicle is running like a top, purring like a kitten, so this doesn’t make sense. I still think it’s the cable/connector between the diagnostic port and the computer, which is something that I had told the service advisor and mechanic when I first took the vehicle in for servicing, as the vehicle was running fine otherwise.

More to follow.  🙁

Says 295 – Woodstock Ontario Hyundai Service Sucks…

Hyundai Service in Woodstock Ontario gets two thumbs down..

Aaaaaaggggghhhhhhh!   🙁

I told you about my Santa Fe and how they can’t get diagnostics to work for a e-test… I took it in to the dealer last Monday and they said it was the computer and they order a used one. They called on Wednesday and said it was in. I took it in on Thursday at 9:00 am and after 4 hours, they said it wasn’t the computer, but a wiring problem and gave me an estimate for removing the dash for 6 hours @ $102.00/hour.  I left the car there and they drove me home. They called on Friday at 4:30 pm and said they still hadn’t found the problem. So I was without a vehicle for the weekend.

On Monday, at 4:30 pm, they called and said it was ready, that they had repaired the broken wire and were sending someone around to pick me up. She also told me  that the mechanic was now looking at the three issues I had noted. I explained that on Thursday, I told the service advisor and mechanic about the three minor electrical problems that are under the dash, that happened after I had the heater core replaced, and if they were removing the dash, to also fix those issues. I exclaimed that now that the dash is replaced, I’m not paying to have them take it apart to look for the problems they should have checked when they had the dash apart.. WTF…

When I got there, the service advisor said they had to replace the computer as it had shorted out.. I went into a rant as if that was the truth, then they would also have shorted out the new “used” computer when they installed it.. AND… A broken wire does NOT create a short circuit, it creates an open circuit, no current flowing. I knew they were bullshitting me.

In total, this “broken” wire cost me just over $900.00, that’s with her dropping $150 off the bill. but still..!!!  AND  – I’m not finished. They could have easily ordered an new connector assembly and plugged it into the computer and hidden the cable under the centre counsel.  Takes one minute to pull the panel. The whole job would have taken 15 minutes..

AND… when I went to get my vehicle, the car seats were spotted with greasy dirt spots and oily grime smudge marks in the fabric. The floor mats on the driver side looked like they walked in oil and grime and didn’t care it was dirtying both the top fiber mat. They seemed to have removed the top mat and then did the same to the original carpet.The side panel on my centre counsel were loose and screws missing.

NOT IMPRESSED>>> I wasn’t before…but this is the last time I’m going there,  Woodstock Hyundai  even if I have to drive to London or Cambridge. This is ridiculous.


Says 294 – Hyundai Santa Fe computer issues

2016 Image of Santa Fe dash

After my trip out west with no vehicle issues in almost 10,000 km, I decided to get a compulsory vehicle (emissions) e-test to get a two year vehicle license renewal. The shop I went to said they couldn’t get a reading from my diagnostic plug and suggested I go to the dealer for them to check it out and do the test.

I waited a few days and then dropped into another shop and got the same problem. So now I figure I’d go to the dealer and get it checked out.

I made an appointment and after a couple of hours, they reported the same issue and said it was my computer. A new one was over $1,000.00, but they couldn’t get one so they were able to find a used one in Halifax for $160.00 but that it would take a few days to get here and that the installed cost would be around $350.00.

A few days later they called to make an appointment to get it installed and I made a note to the service advisor that I wanted the old one, as it worked fine except for the diagnostic issue. A few hours later they informed me that it wasn’t the computer, that there was something else causing the problem. She said they re-installed the old one and were looking into it. In the mean time they offered to drive me home. I told the mechanic working on the car that I had the heater core replaced at the beginning of 2016 and that I had three minor electrical issues ever since, but I didn’t think it was worth the hours required to R&R the dash. He said good to know.

They telephoned  me later saying that they would not charge me for the computer, but that the senior mechanic said the issue was behind the dash and that they needed to R&R the dash to solve the problem. They gave me a repair cost of 6 hours @ $102.00/hour for $600.00 plus tax and sent me an email to confirm the repair. I agreed and added the fact that the dash had been removed and I had three minor electrical issues after that, and since they were removing the dash anyway, they could now fix. As of Friday, Aug 18 – 3:30 pm, I’m still waiting to hear from them.

PS: UPDATE: I got a call at 4:50 pm stating that they were still working on my vehicle and that they would give me an update on Monday.